When will my order ship?
Orders ship within 24–48 hours after purchase. You'll receive a confirmation email, and a second email with your tracking number as soon as your order ships.
How long does delivery take?
Delivery to the United States usually takes 7–12 days after your order ships. Every order includes a tracking number so you can follow your package. The estimate for your address is also shown at checkout.
Which countries do you ship to?
We currently ship to Andorra, Argentina, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States. See our Shipping Policy for details.
How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track Order page.
Can I return an item if I change my mind?
We don't accept change-of-mind returns, except where the law gives you that right. Customers in the European Union and the United Kingdom can cancel within 14 days of receiving their order. If you have any doubts before buying, contact us and we'll be happy to help. See our Refund Policy for details.
My item arrived damaged or wrong. What do I do?
Contact us within 30 days of delivery with your order number and a photo or video. We'll send you a free replacement or a full refund.
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted checkout. We never see or store your full card details.
How do I contact you?
Use our contact form or email us at support@vexoraclean.store. We usually reply within 24 hours.